FAQ

Q. What is Super Suppers?
Your answer to “What’s for Dinner?” Come visit Super Suppers, the leader in the Take n’ Bake industry with locations nationwide.

Q. What size are the entrées?
Our full size serves 6 or more people. Our regular size serves 3 or-4 people.  For example items with individual proteins (chicken breasts, pork chops, etc.) will have 6 pieces in the full and 3 pieces in the regular.  Then we have casserole style entrees where it will actually feed more than 3 or 6 people.

Q. Can I get my entrees to go?
Yes, you can! We always have entrees, sides, desserts, and breakfast items prepared in our Grab n’ Go freezer—ready for you to pick up and cook. They can be served for dinner tonight or put in the freezer to enjoy later.
And, you can register online for a pick-up order or call your local Super Suppers store to place an order. If you need us to leave out the onions, we will! We’ll offer a designated time for you to come by and pick up your entrées.

 

Q. How much time does Super Suppers save me each month?
Super Suppers saves 20 to 30 hours each month. We eliminate the hours you would spend trying to figure out what to cook (menu planning), grocery shopping (all you do now is buy pantry staples and drinks), reading recipes, prepping ingredients, running back to the grocery store for a recipe ingredient you forgot, cleaning up your prep area, and in many cases, you get to throw away the pan!

 

Q. What are your store hours?
Please check with your local Super Suppers store for hours of operation. Most of our stores are open every day and offer sessions or walk-in days.

 

Q. How much does Super Suppers cost?
Prices average $3.00 to $4.00 a serving, depending on location. Many of our customers tell us they save money on their monthly grocery bill by using Super Suppers.

Q. What forms of payment do you accept?
We accept most major credit cards, checks and cash.  Please check with your local Super Suppers store to verify payments accepted.

 

Q. Does Super Suppers offer a gift card?
We sure do! Our gift card can be bought online or through an individual store and can be redeemed at any of our participating locations. It’s the perfect gift!  Please check with your local Super Suppers store for the specific gift card/gift certificate program offered.

 

Q. Can I bring my children to a session?
We love children and know that many of our customers have children. However, due to health code restrictions, children under the age of 12 cannot attend a session. Many of our locations offer sessions and camps for children so they can experience the wonderful world of Super Suppers. Call your local store for details.

Q. What do I need to bring with me to a session?
Not much – we make this as easy as possible for you. We provide all the pans and bags needed for your entrées and fun appetizers and drinks.

 

Q. What is your event cancellation policy?

If customer provides 24 hours notice of cancellation 100% of the original class payment (if less than 24 hours 50% of payment) can be transferred to future event or in-store credit (refund not offered). If no notice provided 100% of the original payment is forfeit. Super Suppers reserves the right to cancel a tasting the morning of event if less than 10 participants. In the event this occurs original payment can be transferred to any other class. Only clients that paid full value directly to Super Suppers can request a refund if store cancels class.

 

Q. What is your policy for cancelling a tasting when I booked with Groupon (or similar certificate)?

If customer provides 24 hours notice of cancellation 100% of the original certificate value can be transferred to another tasting and be redeemed for full value - AS LONG AS THAT EVENT IS HELD PRIOR TO THE EXPIRATION OF THE CERTIFICATE. If it takes place after expiration then only the amount you paid for the Groupon will be redeemable and any extras are forfeit. If no notice provided Super Suppers will still honor the cost paid, but certficate must still be used for a tasting only and any extra promotional value is forfeit. Super Suppers reserves the right to cancel a tasting the morning of event if less than 10 participants. In the event this occurs original payment can be transferred to any other tasting for full value, but must still be used for a tasting only. 

Satisfaction Guarantee: If there is a meal that Super Suppers prepared for you that is incorrectly made, we will replace that item with a Signature Entree at no cost.

 

All About Food

Q. What is the best way to defrost my entrées?
The proper way to defrost any frozen food is to store it in your refrigerator for 24 - 48 hours so it can thoroughly defrost. Defrosting food by leaving it on the kitchen counter at room temperature has the advantage of speed, but it also has the disadvantage of allowing for bacteria and spoilage, so we do not recommend this method. We do not recommend defrosting in the microwave, but this is only second-best and should be done with care. Over-microwaving can cause the edges of the food to overcook.

Most entrees can cook just a bit longer if they’re frozen or partially frozen. Cooking instructions are printed on the food labels.

Q. How long can a thawed entrée stay in the refrigerator?
Completely thawed seafood dishes should be stored in the refrigerator no longer than 24 hours before cooking. Other completely thawed entrées can be stored up to 2 days.

Q. How long can an entrée stay frozen?
We recommend no longer than 2 months.

Q. Do entrées come with side dishes?

Many entrees come with an accompanying side. We also offer in our Grab n’ Go freezers and refrigerators numerous side dishes and desserts—offering complete meals for you and your family. Check with your local Super Suppers location for details.

Q. Is nutritional information provided?

Yes. We provide nutritional information for each of our entrées and side dishes. You can find the nutritional information on our Web site for the monthly entrées. These nutritionals are calculated by a registered Diet Tech with the American Dietetic Association who has a BA in Foods and Nutrition and has 29 years of experience in the food and nutrition industry.

Q. Can I substitute some ingredients for others?
You may substitute ingredients if they are available in other entrées that month. If you would like to take the meat out of a dish, you may substitute any vegetable or starch from any of the other prep bars. If you would like to substitute chicken for pork in our monthly entrées, please call ahead and tell us so we have enough chicken for your meals.

Q. Can I use Super Suppers entrées if I have a severe food allergy?

We do not guarantee that any of our entrées will be safe for any allergy. Call your local Super Suppers store and they will be happy to work with you to help determine the ingredients in each entrée.

Q. What options do you have for vegetarians?

Each month we include several dishes that are either vegetarian or can easily be changed to become vegetarian. For instance, in many of our dishes, the meat can be left out and substituted with vegetables, beans or a starch such as rice.

Q. Does Super Suppers work for me if I am on a special diet such as Atkins, South Beach or Weight Watchers?
We offer nutritionals for all of our entrées so you can integrate them into your lifestyle, no matter what that may be. While we do not design our menus around any of these diets because our meals are designed for the whole family, many of our entrées can be eaten by those on different diets. Check the nutritionals to determine carbs, proteins, fats, etc.

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